These Terms of Service ("Terms") are a contract between you ("you", "your", or the "Customer") and vyaparlekha ("WA Suite", "we", "us", "our"), the operator of WA Suite (the "Service"), available at https://whatsapp.autoinning.com and related apps. By creating an account or using the Service, you agree to these Terms. If you don't agree, don't use the Service.
WA Suite lets registered businesses import contact lists, build WhatsApp message templates, and run WhatsApp campaigns. Messages are delivered through WhatsApp Business Platform via our WhatsApp Business Solution Provider ("BSP"), currently Gupshup. We are not WhatsApp, Meta, or Gupshup, and this Service is provided independently of them.
New accounts get a 14-day free trial with no payment card required. Referral bonus days may be credited as described at signup. We may change trial length or eligibility for future signups at any time; changes won't shorten a trial already in progress.
Paid plans, pricing, and billing cycles (monthly/annual) will be published on our pricing page before you're asked to pay. Fees are quoted in INR, exclusive of applicable taxes (e.g. GST) unless stated otherwise, and are billed in advance for the period you choose. Continued use after your trial ends, or after a plan change, constitutes acceptance of the then-current fees for that plan.
WhatsApp charges conversation-based fees that are set by Meta and passed through by our BSP; these are separate from your WA Suite subscription and may change without our control. Where the Service sells message credits or wallet top-ups, those are described separately at time of purchase and are governed also by our Refund & Cancellation Policy.
WhatsApp access is a privilege granted by Meta through our BSP relationship, and misuse can get your number banned platform-wide. By using the Service to send messages, you agree that you will:
We may suspend or remove content, templates, or campaigns that we reasonably believe violate this section, WhatsApp's policies, or the law — including before delivery.
You retain ownership of the business data, contact lists, templates, and message content you upload ("Customer Content"). You grant us a licence to host, process, and transmit Customer Content solely to operate and improve the Service, including sharing the minimum necessary data with our BSP/WhatsApp to deliver your messages. You're solely responsible for the legality of Customer Content and for having the rights/consents needed to send it. See our Privacy Policy for how we handle personal data.
The Service depends on third parties we don't control — notably WhatsApp/Meta and our BSP (Gupshup) for message delivery, and our email and hosting providers. We're not responsible for outages, policy changes, account suspensions, or message-delivery failures caused by those third parties, though we'll try to keep you informed and help where we can.
Message delivery, delivery receipts, and read receipts depend on WhatsApp/Meta and the recipient's device/network and are outside our control. We don't guarantee delivery, open, or response rates.
We may suspend or terminate your account if you materially breach these Terms (particularly §7), if required by WhatsApp/Meta/our BSP, if your account is used fraudulently, or for non-payment of fees due. You may stop using the Service and close your account at any time — see our Refund & Cancellation Policy for how that affects billing. On termination, your right to use the Service ends; we may retain data as described in our Privacy Policy or as required by law.
The Service, its software, design, and branding are owned by WA Suite or our licensors and are protected by applicable IP laws. These Terms don't grant you any rights to our trademarks, logos, or source code beyond what's needed to use the Service as intended.
The Service is provided "as is" and "as available". To the extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement, and don't warrant that the Service will be uninterrupted, error-free, or that message delivery will meet any particular rate.
To the extent permitted by law, WA Suite's total liability arising out of or relating to the Service is limited to the fees you paid us in the 3 months preceding the claim, and we are not liable for indirect, incidental, or consequential damages (including lost profits or lost business opportunities), including any arising from WhatsApp/Meta account suspension.
You agree to indemnify and hold WA Suite harmless from claims arising from your Customer Content, your breach of §7 (Acceptable Use), or your violation of any law or third-party right in connection with your use of the Service.
We may update these Terms from time to time. We'll update the "Effective" date above and, for material changes, make reasonable efforts to notify account owners by email or in-app notice before the change takes effect.
These Terms are governed by the laws of India. Courts in TODO: City, India have exclusive jurisdiction over disputes arising from these Terms, subject to applicable consumer-protection venue rules.
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer for the Service is:
TODO: Grievance Officer Name
vyaparlekha
Pune, Maharastra, India
Email: TODO: grievance@yourdomain.com
Questions about these Terms? Email TODO: info@vyaparlekha.com.