New accounts get a 14-day free trial with no payment card required, so there's nothing to refund or cancel during the trial — just stop using the Service, or continue and choose a paid plan when you're ready.
Paid plans are billed monthly or yearly through Razorpay, one payment per billing cycle. Plans do not auto-renew and your card is never charged automatically — when your current period is ending, you'll need to come back to the Billing tab and pay for the next cycle yourself. There's nothing to actively "cancel": if you simply don't pay for the next cycle, your plan lapses on its own at the end of the period (subject to the grace period in §3) and no further charge occurs.
You get a 3-day grace period after your paid period ends before access is restricted, in case you're just running late. After that, campaign sending and other write actions are paused until you renew — your data (contacts, templates, campaign history) is preserved, not deleted, and picks back up as soon as you pay for a new cycle.
Moving between Basic and Ecommerce (or between monthly and yearly billing) starts a brand-new billing period from the day you pay — unused time on your previous plan/cycle is not credited or carried over. If you want to switch, we'd suggest timing it close to your renewal date to avoid paying for time you won't use on the old plan.
Because plans are billed one cycle at a time with no auto-renewal, most billing disputes are avoided by simply not paying for a cycle you don't want. That said, we'll consider a refund, in whole or in part, at our discretion, if:
We generally don't refund a cycle that's already been substantially used, or a charge related to an account suspended for violating §7 (Acceptable Use) of our Terms of Service. To request a refund, email TODO: info@vyaparlekha.com with your account details and the payment reference from your invoice. Approved refunds are issued to the original payment method via Razorpay and may take a few business days to reflect, depending on your bank.
Every successful payment generates a GST invoice (currently at 18% IGST) available from the Billing tab. If a refund is issued, it's net of any GST already remitted, consistent with applicable tax rules.
WhatsApp's own conversation-based charges (set by Meta and passed through by our BSP) are separate from your WA Suite plan fee and aren't covered by this policy.
You can stop using the Service at any time. To have your account and data deleted rather than simply left dormant, email TODO: info@vyaparlekha.com — see our Privacy Policy for how we handle data after closure. Closing your account doesn't retroactively refund a cycle you've already paid for and used.
We may update this policy from time to time. We'll update the "Effective" date above and, for material changes, make reasonable efforts to notify account owners by email or in-app notice before the change takes effect.
Questions about a charge or refund? Email TODO: info@vyaparlekha.com with your account details and invoice number.